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TSC SERVICE DELIVERY CHARTER

TSC SERVICE DELIVERY CHARTER

The Teachers Service Commission (TSC) has assured teachers, staff and other stakeholders seeking its services that it does not charge for recruitment, transfer, promotion and pension services. Below is the TSC Delivery Charter.

S/NSERVICE (S) RENDEREDOBLIGATION(S)/
REQUIREMENT(S)
COSTTIME FRAME
1Service upon a visit to TSC
offices
Make enquiryFreeWill be attended to
within 10 minutes
2Response to
correspondence
Submit written
enquiry
FreeWithin 14 days
3Registration of TeachersSubmit duly filled
online application
Kshs 1000Within 30 days
4Teacher RecruitmentSubmit
application
against
Advertised Posts
FreeAcknowledgement
within 14 days.
Interview results to
be communicated
within 15 days
5Transfer of teachersSubmit duly filled
application form
FreeAcknowledge
application within 14
days and
communicate
the decision in 90 days
6.Assignment of teachers
i. Posting after
recruitment
Fill employment
form
FreePosting letter to be
dispatched within
30 days
ii. Posting after leave
Submit
application 30
Submit
application 30
days before
expiry of leave
FreeWithin 7 days
iii. Appointment to
Administrative
position
Apply for
advertised posts
FreeAcknowledge
within 14 days and
appoint successful
candidate within 30
days
7.Promotions
i. Competitive
Promotion
Submit
application
against
advertised posts
FreeWithin 3 months
ii. Common Cadre
Promotion
Submit
application 30
days before due
date
Free30 days

ALSO READ:

TSC SERVICE DELIVERY CHARTER

8.Discipline Cases
i. DeterminationSubmit defence
statement within
21 days after
interdiction
FreeDetermine the case
within 3 months
after registration
ii. ReviewSubmit
application within
90 days from the
date of the letter
communicating decision
Ksh.2000Within 3 months
9.Payment of salaries and
uploading of pay slips
Perform assigned
duty
FreeBy last day of the
month
10.Processing of benefits
on exit from service
i. Compulsory
Retirement
ii. Voluntary Early
Retirement
iii. Resignation on
Marriage Grounds
iv. Retirement on
Medical Grounds
v. Death Gratuity
Submit
application on
prescribed forms
and attach
specified
documents at
County/ Sub
County offices
FreeWithin 3 months
11Complaint Handling and
Resolution
Written complaintFreeInitiate resolution
process within 7
days

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