TSC SERVICE DELIVERY CHARTER
The Teachers Service Commission (TSC) has assured teachers, staff and other stakeholders seeking its services that it does not charge for recruitment, transfer, promotion and pension services. Below is the TSC Delivery Charter.
| S/N | SERVICE (S) RENDERED | OBLIGATION(S)/ REQUIREMENT(S) | COST | TIME FRAME |
| 1 | Service upon a visit to TSC offices | Make enquiry | Free | Will be attended to within 10 minutes |
| 2 | Response to correspondence | Submit written enquiry | Free | Within 14 days |
| 3 | Registration of Teachers | Submit duly filled online application | Kshs 1000 | Within 30 days |
| 4 | Teacher Recruitment | Submit application against Advertised Posts | Free | Acknowledgement within 14 days. Interview results to be communicated within 15 days |
| 5 | Transfer of teachers | Submit duly filled application form | Free | Acknowledge application within 14 days and communicate the decision in 90 days |
| 6. | Assignment of teachers | |||
| i. Posting after recruitment | Fill employment form | Free | Posting letter to be dispatched within 30 days | |
| ii. Posting after leave Submit application 30 | Submit application 30 days before expiry of leave | Free | Within 7 days | |
| iii. Appointment to Administrative position | Apply for advertised posts | Free | Acknowledge within 14 days and appoint successful candidate within 30 days | |
| 7. | Promotions | |||
| i. Competitive Promotion | Submit application against advertised posts | Free | Within 3 months | |
| ii. Common Cadre Promotion | Submit application 30 days before due date | Free | 30 days |
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TSC SERVICE DELIVERY CHARTER
| 8. | Discipline Cases | |||
| i. Determination | Submit defence statement within 21 days after interdiction | Free | Determine the case within 3 months after registration | |
| ii. Review | Submit application within 90 days from the date of the letter communicating decision | Ksh.2000 | Within 3 months | |
| 9. | Payment of salaries and uploading of pay slips | Perform assigned duty | Free | By last day of the month |
| 10. | Processing of benefits on exit from service i. Compulsory Retirement ii. Voluntary Early Retirement iii. Resignation on Marriage Grounds iv. Retirement on Medical Grounds v. Death Gratuity | Submit application on prescribed forms and attach specified documents at County/ Sub County offices | Free | Within 3 months |
| 11 | Complaint Handling and Resolution | Written complaint | Free | Initiate resolution process within 7 days |
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