How to Apply for a KNEC Certification Letter for a Lost Certificate: Step-by-Step Guide
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How to Apply for a KNEC Certification Letter for a Lost Certificate: Step-by-Step Guide.
The Kenya National Examinations Council has set up a smooth, totally digital process for people who've lost their exam certificates to get replacement letters.
This process is open to all affected candidates and can be done through the Councils official Query Management Information System (QMIS).
Here are the steps involved and everything else you need to know about the process.
1. Register on the KNEC QMIS Portal
All requests for certification letters are processed online.
All applicants must register an account with the KNEC Query Management Information System (QMIS) portal using this address: https://qmis.knec.ac.ke
Once an applicant registers, their login information is mailed to their registered email address, which will be used in all communications with the system.
2. Log In and Select “Lost Certificate” Option
Once you've logged in you will then need to select the "Lost Certificate" option from the menu on the dashboard.
You will then be asked to put in a few details:
i) Your index number
ii) The type of exam you took
iii) The year you took it
Once you have put all these in, you click the "Find" button to start tracking down your records.
3. Prepare Mandatory Supporting Documents
KNEC need you to upload all the relevant documents for the application process. These are:
a) A copy of the lost certificate (if you still have the result slip that's okay too)
b) Copies of your national ID
c) Passport sized photos of yourself
d) Police abstract reporting the loss of the certificate
In addition, applicants must submit a confirmation document consisting of three pages:
- Confirmation letter
- Fingerprint page
- Page bearing passport-sized photographs
4. Obtain Confirmation Documents from Authorized Offices
According to KNEC, confirmation documents are issued at the following locations:
i) The National Social Security Fund (NSSF) Building, 7th Floor, Upper Hill, Nairobi if you are in Nairobi
ii) Sub-county registrar of persons offices.
You then need to upload all these confirmation pages as part of the application.
5. Submit the Application Through QMIS
After all the necessary documents have been uploaded, applicants submit their application online via the QMIS portal.
KNEC says that each application will have to undergo verification before payment will be allowed.
6. Await Verification and Payment Notification
Applicants will be sent an automatic message to return to the system and make payments after their application is approved.
The cost of processing a certification letter for a lost certificate shall be:
5,220
Payments are done online using the QMIS system.
7. Track Application Status Using the Same Account
Keep hold of your login details as you will use the same QMIS account to:
- Track the status of your application
- Receive any system notifications
- Follow any instructions for collection
8. Receive Notification for Collection of Certification Letter
Upon completion of processing, applicants receive an automated notification indicating when the certification letter is ready for collection from KNEC offices.
KNEC stated that the process is fully automated and does not require physical visits unless specifically instructed by the Council.
9. Official KNEC Contacts for Enquiries
For clarifications and technical support, KNEC provided the following official contacts:
Helpline: 0727 410 440
Email: qmis@knec.ac.ke
Applicants are encouraged to use official communication channels for all enquiries related to certification letters.
Key Takeaway
The KNEC certification letter application process for lost certificates is fully digital, structured, and standardized. Candidates are required to follow the outlined steps carefully and ensure all mandatory documents are submitted accurately to avoid delays.
How to Apply for a KNEC Certification Letter for a Lost Certificate: Step-by-Step Guide.