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AON Minet Enlists Extra Facilities To The Teachers’ Medical Scheme

AON Minet Enlists Extra Facilities To The Teachers’ Medical Scheme

Minet Kenya, the administrator of the Teacher Service Commission (TSC) Medical Scheme, has enlisted additional medical facilities under the scheme. 

Those included are Nairobi Women’s Hospital, Mwingi Level 4 Hospital in Kitui, and Makueni General Referral hospital in Makueni. The Makueni and Miwingi facilities will cover outpatient, inpatient, and maternity services on a direct basis.

The Nairobi Women’s Hospital branches of Hurlingham and Adams in Nairobi and the Mombasa and Naivasha branches can now see teachers and their registered dependants for outpatient, inpatient, and maternity Services on a Direct Basis. 

This comes as an effort by Minet to expand the number of onboarded government facilities under the scheme in several counties across the nation. 

In February, Minet Kenya enlisted Nyeri County Referral hospital, Karatina General hospital, and Mt. Kenya hospital as the first government hospitals under the scheme within Nyeri County offering outpatient, inpatient, specialized and dental services on direct access.

Commenting on this, Minet Kenya CEO, Mr. Sammy Muthui acknowledged the importance of a robust healthcare ecosystem for socio-economic wellbeing. 


“The current healthcare landscape calls for investment and capacity building to ensure that everyone can access quality medical services, independent of where they live. This includes teachers who are an integral part of our community and key stakeholders of the Teachers’ Medical Scheme. 

“Over the past few years, we have seen an increased demand for specialized and additional lists of services covered among teachers across the country, which has informed our move to onboard more facilities.”

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 “Access to quality healthcare is a right for every citizen and the Teachers’ Medical Scheme is one of the ways that we’re partnering with the government to reduce the costs and risk brought by medical issues. We remain committed to serving teachers in this space and will keep setting up systems and structures that support their wellbeing.’’ He concluded. 

In July 2020, Minet enlisted an additional 32 medical service providers under the scheme, bringing the total tally to over 500 medical facilities countrywide.

 Minet Kenya has since March 2020, put in place comprehensive support programs for teachers including, launching a USSD code (*202*07#) for inquiry and introducing the WalimuCare App, downloadable on Google Playstore, where teachers can easily access the scheme’s services.

The scheme administrator also committed to covering teachers and their dependants, having laid out initiatives to ensure that teachers have access to prevention, testing, and treatment of COVID-19.

 The Teacher’s Medical Scheme covers over 1,036,000 lives which include 332,000 registered teachers and their dependants countrywide.


For you to qualify for the cover, you need to be a teacher employed by the TSC and in active service. Dependents are also eligible, but you may put down only one legal spouse, and up to four unmarried biological or legally adopted kids. 

The cover also includes children from birth to 25 years, provided they are in a renowned post-secondary establishment. There is no age limit for child dependents with a disability.


Once you are registered, you cannot change your dependents, but you can change at the end of the policy because of the death or divorce of a spouse. At the start of each policy period, you will also get a chance to review your cover and change your dependents as you see fit. 

The end of a policy year occurs in September of every year.

The policy covers pre-mature babies, those born before 38 weeks under the maternity cover. 

It also includes the legal spouse of the dependent up to the age limit of 70 years. The cover does not cater to the medical needs of relatives of the principal member.

How to add the number of Dependants on TSC AON Minet via Mobile USSD

1. Go to your mobile phone dial pad and enter the USSD code *865#. The following instructions will pop on your screen.


  1. Register dependents
  2. My dependents
  3. Check Registration details
  4. Add NHIF no

2. Choose 1 and send

3. The message SELECT DEPENDENT TO REGISTER will pop on your screen. Choose either Spouse, son or daughter.

4. Continue with the process until you register all your dependents.

How to check AON MINET dependants

1. Go to your dial pad and enter the USSD code *865#. The following instructions will pop on your screen.


  1. Register dependents
  2. My dependents
  3. Check Registration details
  4. Add NHIF no

2. Choose 2 and send.

3. A message showing all your dependents will pop on your screen.


The registration process for the chief member (teachers) and their dependents is straightforward. It involves a USSD registration and a biometric registration at the hospital.

All you have to do, as a principal member, is to dial *865# on your Safaricom or Airtel line, and key in your TSC and National I.D numbers. If successful, you must enter your name, role, and gender after which you will receive a message confirming successful registration and a prompt to register dependents. 

To register dependents, follow the same process.


As a member of the Teachers’ Minet medical scheme, you can access any of the AON Minet service providers on the company’s online platform countrywide. The list is available by dialing *340# from your Safaricom/Airtel line. 

All you need is to follow the on-screen prompts to get the service you need.


Benefits for members can be categorized into inpatient services and outpatient services. 

–> Inpatient services: 

As part of the inpatient cover, the principal member and dependents are eligible to:

  • Emergency road and air evacuation within East Africa leading to admission
  • Hospital accommodation charges:
  • Group G-N standard ward bed rate of NHIF rebate pay
  • Group P-R standard private ward bed rate net of NHIF rebate per day
  • ICU/HDU theatre charges
  • Physician’s/Surgeon’s remuneration
  • Medicine, dressings, and internal surgical equipment
  • Inpatient radiotherapy, hydrotherapy, chemotherapy, and physiotherapy
  • Pathology, ECG, MRI scans, x-ray, ultrasound, and computerized tomography
  • Post-hospitalization welfare (within 21 days after discharge from hospital)
  • Hospital accommodation for accompanying parent or guardian for hospitalized dependents below seven (7) years
  • Rehabilitation services and services such as home care, physiotherapy, and occupational therapy Inpatient ophthalmological and dental surgeries
  • Treatment of congenital disabilities/genital disorders
  • Treatment of HIV/AIDS-related illnesses Treatment of pre-existing and chronic conditions like cancer

–> Outpatient Services: 

The TSC medical cover will also offer outpatient cover, which will include the following benefits:

  • Regular outpatient consultations
  • Daycare surgery for minor surgeries that do not need admission
  • Diagnostic laboratory and radiology services like x-rays, ultrasounds, MRI, and CT Scans
  • Prescribed routine laboratory tests
  • Recommended physiotherapy Prescribed drugs and dressing
  • HIV/Aids-related conditions and prescribed ARVs to the full limit per family per annum
  • Pap smear for ladies and PSA for men (for the principal member-only)
  • Dialysis Regular antenatal check-ups
  • Regular immunizations and KEPI vaccinations

–> Maternity services: 

The maternity cover is limited to the principal member and the legal spouse. Newborn babies must be registered immediately upon birth. Some of the benefits included in this package are:

  • Routine antenatal check-ups
  • Regular immunizations or KEPI vaccinations
  • Delivery remunerations
  • Emergency and elective cesarean section
  • Postnatal care of up to six weeks
  • Pre-maturity costs Congenital conditions

–> Dental services: 

Dental benefits from the scheme include but are not limited to:

  • Root canal treatment
  • Tooth extractions
  • Dental consultations and anesthetic fees
  • Scaling required by a prevailing medical condition and approved by a dentist

–> Optical services: 

The optical cover caters to all eye-related treatments. It includes, but is not limited to the following benefits:

  • Lenses
  • Spectacle frames

–> Evacuation services: 

In case of an emergency, you need to contact Minet immediately through their call center hotline number. The insurance cover will include the following road and air ambulance and evacuation services:

  • Emergency road ambulance evacuation services within East Africa
  • Emergency air ambulance evacuation services within East Africa
  • Overseas evacuation/treatment abroad in India, if treatment is not available locally and within the policy limits

If a member is involved in a medical emergency, he/she will access services at the recommended service providers in their region of residence. The Minet insurance broker Kenya response team will receive the requests and will coordinate the evacuation process.

–> Last expense benefits: 

The Last Expense cover is a benefit payable to the next of kin in case of the demise of the principal member, to help in covering the funeral expenses. It is payable within 48hrs and via the mobile money transfer provided you avail all the information needed to Minet. 

The benefit is of Kshs. 100, 000 across all job groups. To access it, you need to email Minet Kenya notifying them of the death. You must also include a burial permit and an official TSC letter. The email should also include:

  • Name of deceased
  • TSC number
  • Date of death
  • Name and designation of Next of kin (spouse and children)
  • Next of kin’s ID number
  • Next of kin’s contact (mobile number)

–> Group life benefits:

 The Group Life cover is payable to the family of the deceased to aid in reorganizing their lives after the death of the principal member. The benefit graduates with time across job groups and only applies upon the passing away of the primary member. 

To access the group life benefit, you need to avail the following information to Minet Kenya:

  • Name of deceased
  • Death certificate of deceased
  • The burial permit
  • Surrender of original or copy of ID card of the deceased
  • Bank details: bank name, branch, account name, and account number


Should you need further information, or help regarding the AON Minet TSC medical scheme, you can contact them through the numbers below: 

Call center hotline: 1528 call or SMS from any mobile network (Safaricom or Airtel) Call center general lines: 0719-044-799/0719-044-999/0703-604-000.

LIST OF MINET INSURANCE HOSPITALS and customer care contacts.

You can find a list of hospitals that works in partnership with Minet insurance Kenya, in every County, through their website. Here are Minet insurance contacts for different locations: 

Nairobi town office Location: Jubilee House, ground floor, General Kago street Telephone: +254 071 904 4000 Email: [email protected] Website: Uhuru Highway office Location: Highway Mall, Mezzanine Floor, Uhuru Highway Telephone: +254 071 904 4000 Email: [email protected] 

Mombasa office Location: Minet House, Kengeleni, Nyali Road Telephone: 254 071 377 7213 / +254 073 249 7300 Email: [email protected] 

Kisumu Office Location: Tuffoam Mall, 1st Floor, Jomo Kenyatta Highway Telephone: +254 071 904 4457 Email: [email protected] 


Nakuru Office Location: Baraka Plaza, 1st Floor, Kenyatta Avenue Telephone: +254 071 904 4442 Email: [email protected] 

Eldoret office Location: KVDA Plaza, 4th Floor, Oloo Street Telephone: +254 071 377 7212 Email: [email protected] 

Nyeri office Location: Sohan Plaza, 3rd Floor, Kimathi Way Telephone: +254 071 904 4000 Email: [email protected] 

Meru office Location: Tuskys Building, ground floor, Mwendantu Road Telephone: +254 071 904 4461 Email: [email protected]

Kakamega office Location: Mega Mall, 2nd floor, Webuye Road, opposite Muliro Gardens Telephone: +254 071 904 4000 Email: [email protected] 

Wajir office Location: Hamdi Plaza, 2nd Floor, Mandera – Nairobi Highway Telephone: +254 071 904 4000 Email: [email protected] Minet insurance address Minet Kenya (Head Office), Minet House Processional Way (off Nyerere Rd) P.O. Box 48279-00100 GPO Nairobi, Kenya Telephone: +254 071 904 4000 Email: [email protected] Facebook: @MinetKenya Website:



AON Minet Enlists Extra Facilities To The Teachers’ Medical Scheme

AON Minet Enlists Extra Facilities To The Teachers’ Medical Scheme

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